Privacy Policy

PRIVACY POLICY

Inner Whispers Wellness ("Company," "we," "us," "our") is committed to respecting your privacy and to protecting it by complying with this policy. Your access to innerwhisperswellness.ca (the “Website”) and use of content or services offered through the Website or by the Company is governed by this policy. This privacy policy is based on the principles and requirements of the Personal Information Protection and Electronic Documents Act, Alberta’s Personal Information Protection Act, and Alberta’s Health Information Act, as applicable, and outlines the type of information that is collected, received and used by the Company and Website through email, text, forms or other electronic messages between you, the Company and Website.

INTRODUCTION

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. We will ensure that the health information we collect about you is the minimum amount required with the highest degree of anonymity.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website or our services. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy.

HOW DO WE COLLECT PERSONAL INFORMATION?

Information You Provide to Us

We limit the collection of personal and health information to that which is necessary for the identified purposes and for which consent has been obtained. This may include personal information such as your name or email address. For example, you may submit voluntary information to the Website via a contact form. This information might be used to provide comments or information related to services. 

Health information is collected directly from you unless you provide consent to collect it from other sources and is used only to provide health services or for internal management purposes.

Information We Collect From Others

The Website may use third-party service providers to facilitate various aspects of the Website and their use of your information will be dictated by their respective privacy policies. We do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

As part of our commitment to providing an optimal user experience, our website employs cookies and pixels. Cookies are small text files stored on your device that assist in tracking and enhancing your interaction with our site. Cookies may also be used by third-party services, such as Google Analytics. Information gathered from cookies may include time spent on the Website, date and time of access, pages viewed, IP address and websites visited just before and just after our own. Pixels, also known as web beacons, are tiny graphical elements embedded in web pages to analyze user behavior. These technologies help us improve site functionality, personalize content, and analyze site traffic. We reserve the right to use these technologies in compliance with the policies of the various social media sites. By accessing our website, you consent to the use of cookies and pixels as described in our Privacy Policy. You can manage cookie preferences through your browser settings. To learn more or to opt-out of tailored advertising please visit Digital Advertising Alliance of Canada Opt-Out Tool for information on how you can opt out of behavioural tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioural tracking.

HOW IS THE INFORMATION USED?

The Company and Website may use your personal information for the following:

· To administer our business activities.

· To communicate with you about our services, or otherwise notify you of any changes to our service.

· To respond to your inquiries.

· To provide customer support.

· To provide you with educational content, offers, security alerts, or other general information about our services.

· To track and measure advertising and usage on the Website.

· To detect, prevent and protect against illegal security concerns, including fraud.

· To address technical issues.

· In any other way we may describe when you provide the information.

The Company may use your health information to provide health services, determine or verify eligibility to receive a health service, and for internal management purposes including planning, resource allocation, policy development, quality improvement/quality assurance, monitoring, audits, evaluation, and reporting.

RIGHTS RELATED TO YOUR PERSONAL INFORMATION

Disclosure of Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

In general, the Company will not sell, distribute or reveal your personal information or email address without prior consent, except when required by law, or if your personal safety is at risk, or to protect our legal rights, or when compelled to do so by a governmental organization or court. 

If necessary, we may disclose or transfer your personal information to a third party such as a lawyer or collection agency should we need to enforce our terms of service or any other agreements between you and us. 

We may disclose or transfer personal information in the event that a third party acquires all or a portion of our business, or in the event of a merger, consolidation, reorganization, dissolution, divestiture, bankruptcy or other sale or transfer of some or all of our assets.

Health information will only be disclosed with your written consent unless otherwise prescribed by the Health Information Act or required at law.

Access and Amending Information

We will respond as soon as reasonably possible to any requests for access to personal or health information. Please be advised that there may be certain circumstances where we will be unable to provide access to some or all of your personal or health information.

It is important that your personal information is up-to-date. Please inform us via the contact information at the end of this policy if your information needs updating or amending.

You may ask the Office of the Information and Privacy Commissioner of Alberta to review any decision granting or refusing access to your information or amendment of that information.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Email

If you have opted in to receive certain emails from us but no longer wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request. If we have sent you a promotional email, you may unsubscribe by clicking the unsubscribe link included in the email. This opt-out does not apply to information provided to the Company as part of a service reservation or other transaction.

Prohibited Information

Please do not submit personal information through the Website such as social security number, banking information, religious beliefs, criminal background or health information. If you elect to submit such information to us, it will be subject to this privacy policy. 

Privacy Policy Changes

We reserve the right to change our Privacy Policy from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Website. You agree to periodically review the privacy policy in order to be aware of any such modifications and your continued use of the Website or our services shall be your acceptance of these.

Questions and Concerns

Should you have any questions or concerns regarding this Privacy Policy, please contact our Privacy Officer:

Jennie Dalgliesh

Email: hello@innerwhisperswellness.ca

March 22, 2024